First Mate LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website 1m8.ai, use our software-as-a-service (SaaS) platform, or communicate with us via SMS/text messaging.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
1. INFORMATION WE COLLECT
We may collect information about you in a variety of ways. The information we may collect includes:
Personal Data
Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or our mobile application, or when you choose to participate in various activities related to the Site and our services.
Derivative Data
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
Financial Data
Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.
Mobile Device Access
We may request access or permission to certain features from your mobile device, including your mobile device’s [bluetooth, calendar, camera, contacts, microphone, reminders, sensors, SMS messages, social media accounts, storage,] and other features. If you wish to change our access or permissions, you may do so in your device’s settings.
2. USE OF YOUR INFORMATION
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
- Create and manage your account.
- Process payments and refunds.
- Email you regarding your account or order.
- Enable user-to-user communications.
- Generate a personal profile about you to make future visits to the Site more personalized.
- Monitor and analyze usage and trends to improve your experience with the Site.
- Notify you of updates to the Site and our services.
- Request feedback and contact you about your use of the Site.
- Resolve disputes and troubleshoot problems.
- Send you a newsletter.
- Solicit support for the Site.
3. DISCLOSURE OF YOUR INFORMATION
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Third-Party Marketing and Business Partners
We may share your information (such as email addresses, purchase history, and demographic data) with third parties for their marketing purposes, or with our business partners to offer you certain products, services, or promotions.
IMPORTANT: Mobile Information and 10DLC Compliance
Notwithstanding the above, mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. SMS/TEXT MESSAGING PRIVACY POLICY
To ensure compliance with the Telephone Consumer Protection Act (TCPA) and 10DLC (10-Digit Long Code) regulations, we provide the following specific disclosures regarding our text messaging campaigns:
Consent and Opt-In
By providing your mobile phone number to us, you grant First Mate LLC express permission to send you automated text messages (including SMS and MMS) regarding account alerts, marketing offers, and notifications. Consent is not a condition of purchase.
Message Frequency and Rates
Message frequency varies. Standard message and data rates may apply.
Opt-Out Instructions
If you wish to stop receiving text messages from us, reply with the keyword STOP, CANCEL, QUIT, UNSUBSCRIBE, or END to any text message you receive from us. You will receive a brief confirmation message, and then no further messages will be sent.
Help Instructions
For assistance, reply with the keyword HELP to any text message you receive from us, or contact our customer support team at info@1m8.ai.
Mobile Data Privacy
As stated in Section 3, we do not sell or share your mobile phone number or SMS consent with third parties for their marketing purposes. We only share mobile data with service providers necessary to deliver the messages (such as our SMS gateway provider) or as required by law.
5. TRACKING TECHNOLOGIES
Cookies and Web Beacons
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.
Website Analytics
We may also partner with selected third-party vendors to allow tracking technologies and remarketing services on the Site through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site, determine the popularity of certain content and better understand online activity.
6. SECURITY OF YOUR INFORMATION
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
7. POLICY FOR CHILDREN
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.
8. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
9. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
10. CONTACT US
If you have questions or comments about this Privacy Policy, please contact us at:
First Mate LLC
707 S Grady Way
Renton, WA 98057
(425) 610-9389
info@1m8.ai